One person runs Bitgrain, so every message reaches the person who wrote the code. Email hello@bitgrain.app for anything. For bugs and feature requests, use the support page, which gives you a ticket you can track.
Write to hello@bitgrain.app about billing, licenses, press, partnerships, or whether Bitgrain can do something before you try it.
Replies usually take a couple of working days. Bitgrain is run from India, so if you write from the Americas the reply often lands overnight.
The support page turns bug reports and feature requests into tracked tickets. You can check the status of anything you filed from your account.
For a bug, include your browser and operating system, and the file you were using if you can share it. Most rendering problems depend on a browser version or a specific camera's RAW format.
DodoPayments handles payments. Bitgrain never sees or stores card details.
Pro is a monthly plan you can cancel any time from your account, or one payment covering ten years. If a payment went wrong or your license did not apply, email the support address with the transaction reference and it will be fixed by hand.
All sales are final. Cancelling the monthly plan stops future charges, and the refund policy has the details.
Diptanshu Mahish, an independent developer and designer in India. No support team, no triage layer, no outsourced first line.
Replies are slower than at a company with staffed support. The upside is that the person answering can usually fix the problem.
Use the support page. It creates a ticket you can follow from your account. Include your browser, operating system and the file if you can share it.
Usually a couple of working days. One person in India runs Bitgrain, so replies to the Americas often arrive overnight.
DodoPayments handles every payment. Bitgrain never sees or stores card details.
Email the support address with your DodoPayments transaction reference and it will be applied by hand.